EXAMPLE OF A FORMAL LETTER

Torenstraat 4

5151 AH Drunen

the Netherlands

Dial-a-Phone

34 Earlbank Avenue

Maidstone

35G14 9HE

Great Britain

29 January 2004

Dear Sir/Madam,

A few days ago I ordered a phone from your company. It was a Samsung A-300. I paid

£299 for it. It is a wonderful phone. It is very small and the sound quality is excellent.

However, there is one problem. The phone has so many functions that I do not need half of them. Besides, I can only find them in the Owner's Manual, but the phone itself is too complicated for me.

Can I exchange it for a Samsung A-200? It is more simple and cheaper. At least, that is what my brother says. The Samsung A-200 is only £150. Could you send me a refund by cheque?

I look forward to hearing from you.

Yours faithfully,

Melissa van Buren